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Universal Electric Motors
WARRANTY & RETURNS
Please click the image below (Warranty/Return Form) to download and fill out. For warranties, please print a copy and attach the original nameplate and return it to us via mail for processing. For returns, please print a copy and include it with the item(s) being returned, in both cases, please make sure you keep a copy for your records. If you have any questions please visit our Contact Us page and we will respond to your questions or concerns.
WARRANTY POLICY
Motors purchased at Universal Electric Motors are warranted to be free of defects in workmanship and materials for a period of 12 months from the date of installation or 24 months from the date of manufacture, whichever comes first.
This warranty is limited and shall be in lieu of any other warranties, expressed or implied, including but not limited to, any implied warranty or merchantability or fitness for a particular purpose. There are no other warranties that extend beyond the description of the face hereof.
The liability of the Company arising out of its supply of said products, or their use, shall not in any case exceed the cost of correcting defects in the products as above set forth. The company cannot assume responsibility or accept invoices for unauthorized repairs to its components, even though the motors may be defective.
CONDITIONS OF WARRANTY
The warranty shall be void and of no effect if the following are performed & found on the motor:
(1) The motor has been subjected to improper installation, storage or handling; as well as, any abuse unsuitable for the motor;
(2) The motor was subjected to an unauthorized repair;
(3) The motor was subject to any water damage;
(4) The motor was engaged above its rated load;
(5) The motor lacked reasonable & necessary maintenance;
(6) Improper packaging for return.
Universal Electric Motors does not cover the cost of installation, removal or re-testing of the new or repaired products. Universal Electric Motors will not be liable for any costs or damage incurred by its customers in the removal or replacement of defective products from units in which the products have been assembled.
RETURN POLICY
If for whatever reason, a motor needs to be returned, the freight must be prepaid. You must also request an RMA number before the motors are returned. The return must be requested within fourteen (14) days of the original shipment date. New motors in original, clean and unmarked packaging will have a 25% restocking fee applied to the credit (cost of the motor only).
Return your product to:
Universal Electric Motors
DAMAGE DISCLAIMER
In no event shall Universal Electric Motors be liable for consequential, incidental or any other damages impute to an infringement. Universal Electric Motors is also no way liable for any loss of profits the company may face.